- Multinational Retail Company|Managing Salesforce and omnichannel projects
Multinational leader in the Retail Industry. Operating on a global scale, they have a substantial presence in Madrid.
The role's mission is to support the business' direct-to-consumer strategy by leading omnichannel IT projects and including retail, Salesforce, CRM, B2C and B2B areas, both from a technical and functional standpoint.
The successful candidate will join the team in a supportive and collaborative role with a focus and ownership of the applications belonging the direct-to-consumer area and will be responsible to optimize the business value delivered by projects and solutions, while promoting synergies & IT strategy of Group Technical Team and addressing the specificities and priorities of your scope.
Reporting to the Head of IT team, the IT Project Manager will have the following responsibilities:
Lead IT projects to support the business strategy and growth:
- Manage complex IT projects within the retail industry, ensuring timely completion and meeting of objectives.
- Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.
- Work with Business users to understand the business goals and propose solutions to improve processes, productivity, sales increase:
-Implement strategies for gathering, reviewing, and analyzing data requirements.
-Translate business requirements into functional and technical requirements.
-Prioritize requirements.
-Master strategic business process modelling, traceability, and quality management techniques
- Apply best practices for effective communication and problem-solving
Strengthen the partnership with your internal customers:
* Be the point of contact for the Group Technical Expertise Center and be its representative on your perimeter.
* Ensure the right IT investments for your perimeter:
-Quantify and track business performance data.
-Oversee and consolidate IT budgets and costs for your scope.
* Give directives on IT expenses optimization of your perimeter in complete transparency.
* Monitor all projects & services and report on their progress.
* Bring added value in innovation by being proactive and using creativity
- Understand complaints and pressure points on projects and services and suggest alternatives.
- Develop and implement surveys to know the satisfaction of internal customers.
- Ensure high quality service and performance monitoring through monthly governance with your pairs
Promote the services offered:
* Promote and sell relevant services within your perimeter, based on the service catalog:
-Help the branches to understand the added value of all these services.
-Propose and participate in the choice of technologies on projects.
* Collect needs and expectations to ensure the catalog's relevance and its enrichment.
* Contribute to create synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives, and finally create maximum value based on the reuse of skills and experience.
* Work with the organization to ensure the consistency of the EMEA solutions with needs and participate.
- Opportunity to work in a global company .
