Asaja Empleo. Ofertas de trabajo

In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal!

Position: Technical Support Representative
Location: Remote (Portugal)
Work Model: Remote, with an initial 2-week training in Porto
Employment Type: Full-Time
Remuneration: Base salary + performance bonuses

What You’ll Do:

• Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
• Troubleshoot product-related issues using MySQL, escalating complex matters as needed.
• Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
• Act as a critical link between customers and developers, ensuring clear communication of technical details.

What We’re Looking For:

• Native/fluent in French and proficient in English (B2 or higher).
• Solid knowledge of MySQL.
• Familiarity with Postman is a plus!
• Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
• Tech-savvy, customer-focused, and able to adapt quickly.

What’s On Offer:

• Competitive salary with performance bonuses.
• Remote work flexibility, plus a monthly allowance for home office expenses.
• Support during training in Porto, including accommodation.
• Join a dynamic, multicultural team that’s as passionate and friendly as it is talented!

Become a vital part of a rapidly growing FinTech support team! #TechSupport #FrenchJobs #RemoteWork

In collaboration, we are partnering with a leading Outsourcing/BPO company to recruit a German-speaking Video Content Moderator for their office in Porto. This is a fantastic opportunity to join an international team while working on a major streaming platform.

Location: Porto, Portugal
Employment Type: Full-time
Remuneration: Base salary

Key Responsibilities:

• Review user reports on video content and ensure compliance with platform guidelines
• Audit and update content, including sensitive material
• Make balanced decisions, adhering to policies, especially related to data protection
• Maintain up-to-date knowledge of client products/services

Requirements:

• Fluent in German (C2 level) and English (C1 level)
• 6 months of relevant experience preferred
• Comfortable with shift rotations, including nights and weekends
• Ability to handle sensitive content
• Strong computer and communication skills

Benefits:

• Relocation support for international candidates
• A dynamic and modern workspace in Porto’s city center
• Comprehensive training and ongoing mentorship
• Health and wellbeing initiatives
• Monthly meal allowance

Join a supportive and global team while making a positive impact through your work!

In collaboration, we are partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative in the dynamic city of Porto. This role offers the opportunity to work in a fast-paced environment, handling inquiries from bank clients and providing excellent customer service.

Location: Porto, Portugal
Work Model: On-site
Contract: Fixed term (6 months) with potential for extension or permanence
Remuneration: Base salary + bonuses

Key Responsibilities:

• Manage bank client inquiries via phone, chat, and email
• Deliver outstanding customer service, ensuring accurate and timely resolution
• Support marketing campaigns and present the product range to customers

Requirements:

• Fluent in German (C2 level) and English (B2 level)
• Strong communication and problem-solving skills
• Ability to manage stressful situations effectively

Offer Includes:

• Relocation support
• Flexible working hours
• Food vouchers
• Comprehensive training and development

This is an excellent opportunity to join a creative, supportive team and grow in a customer-facing role.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential