We are collaborating with a technology BPO business to recruit an Italian-speaking Customer Care Specialist for their office in Thessaloniki, Greece.

Position: Customer Care Specialist

Location: Thessaloniki, Greece (Remote)
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities:

• Assist customers of an e-commerce platform using various communication channels (telephone, email, chat).


• Identify and resolve client issues, handle complaints, provide solutions and alternatives, and guide customers within set time limits.


• Check and moderate the quality of platform content.


• Follow protocols, cheat sheets, and guides provided during training to ensure consistency.


• Ensure customer satisfaction and deliver professional support services.


• Recognize when to escalate issues to other departments for resolution.


• Collaborate with other agents or teams to handle complex cases.


• Document actions and resolutions in a CRM system with attention to detail.

Requirements:

• 
  Italian proficiency (C1 level) in both written and spoken communication. Fluent in English (B2 level).


• Accurate, efficient, and respectful communication style.


• Strong problem-solving and critical-thinking abilities.


• Minimum of 1 year of proven customer service experience (email and phone support preferred).


• A calm, resourceful, and stress-resilient personality with adaptability in dynamic situations.


• Social media savvy with familiarity in modern platforms.


• Proficient in PC-based internet and software applications (e.g., Microsoft Office).

Benefits:

• 
  Working schedule: Monday to Friday with a rotating shift between 9 AM–11 PM (8 hours per day).


• 
  Meal vouchers to support daily needs.


• 
  Transportation vouchers for commuting convenience.


• 
  Birthday leave to celebrate your special day.


• Comprehensive life insurance and healthcare coverage.


• Be part of a dynamic, creative team in a positive and friendly work environment.


• Continuous guidance and tools to help you reach your career potential.

Are you ready to join a dynamic team and provide exceptional support for an e-commerce platform? Apply now!
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