Asaja Empleo. Ofertas de trabajo

In collaboration we are working with a leading financial services company who are looking to recruit a Customer Sales & Support Agent with Croatian for their Paphos office.

Location: Paphos, Cyprus

Employment type: Full-time

Remuneration: Base salary + commission.

DUTIES AND RESPONSIBILITIES:

• Promote the company's products and service
• Strong customer service orientation with excellent communication and interpersonal skills, able to build rapport and establish trust with customers
  
• Increase chances of future sales
  
• Ensure clients receive the highest level of service at any moment given
• Assist customers via phone, email, and chat, providing detailed product information and resolving issues
• Meet and exceed sales targets and goals
• Collaborate with team members to achieve sales objectives
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

REQUIREMENTS:

• Proficiency in Croatian. B2 level in English (and higher)
• Secondary education with a school-leaving examination or higher
• Hardworking, independent, and resilient
• Fast learner with a motivated, target-driven mindset
• Excellent communication and interpersonal skills
• No prior experience required; comprehensive on-site training provided
• Work Monday to Friday, from 9:00 AM to 5:00 PM, with occasional additional hours during peak seasons.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Join a supportive and energetic team in client’s Paphos office
• Relocation Package: Extensive package including flight expenses and paid accommodation
• Additional bonuses for hard work and dedication
• Enjoy hours that fit your lifestyle
• Opportunities for advancement within the company
• Participate in events that foster a fun and friendly work environment
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Slovenian: C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Dutch (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno

Work model: On-site in Brno

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
• Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
• Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• 4 free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Proficient Finnish or Swedish (C1) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 9 - 18 from Monday to Friday
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Experience in customer support or public relations or community management or social media management for a client is necessary
• Excellent written and verbal communication and mediation skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement + 1 year full-time contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

In collaboration we are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Dutch-speaking Customer Support Advisor to join their teams in Greece to support pharmacy clients.

Location: Work from home remotely from anywhere in Greece

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C2 level of Dutch/Flemish and C1 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Equipment shipped to your doorstep
• Performance bonus
• Shifts Monday – Friday 09:00-21:00, 8 hours a day, on weekly rotation with colleagues
• Meal cards of 5 EUR net value per work day
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

David Kennedy Recruitment is working with a leading Online Gaming who is active across four continents, and has over 13 million customers and is seeking to onboard a Digital Marketing Executive German-speaking for their Gibraltar office.

Location: Gibraltar

Employment type: Full-time, on site (90 Days working hybrid)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Manage digital marketing campaigns on the DACH market to drive profitable growth for the Company and deliver country-specific revenue targets.
• Monitor and analyse campaign performance metrics, including click-through rates, conversion rates, and ROI, to optimize marketing efforts and achieve KPIs.
• Plan, execute, optimise and report on campaigns across paid social media, display web and app, programmatic partners and support with ASO initiatives as and when is required.
• Utilize data-driven insights to optimise digital marketing campaigns and maximize marketing ROI.
• Support in managing key strategic relationships with display partners and account managers. Support in negotiating and optimising deals with partners.
• Identify and manage new creative growth campaigns and prospect new partners that support the acquisition objectives. Researching and Negotiating of new Acquisition Partners.
• Request, process and track IOs and invoicing.

REQUIREMENTS:

Key Relationships / Reporting Lines

• Creative and Brand
• Country Managers
• Gaming and Product
• Legal and Compliance
• Onboarding and Retention

Knowledge, Skills and Experience

• Native German speaker.
• Strong knowledge and experience in executing successful, profitable acquisition campaigns within the digital marketing channel.
• Proven hands-on experience in display web and app campaigns, paid social media, (Facebook/Tech Manager) programmatic, organic app (ASO).
• Data driven approach to decision marketing with strong commercial acumen.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in optimizing acquisition funnels for both web and app campaigns.
• Proficiency in using digital marketing tools and platforms, such as Google Analytics, Facebook Business Manager, SEMrush (or similar) and marketing automation software.
• Strong analytical skills with the ability to interpret data and generate actionable insights to drive marketing decisions.
• Knowledge of industry regulations and compliance requirements related to online betting and gaming marketing activities.
  • Self-motivated and proactive attitude, with a willingness to learn and adapt to new technologies and industry developments.

BENEFITS:

• Private Health Insurance from the first date of employment
• Gym Membership Discount
• 90 Days working hybrid
• Summer time working hours
• 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
• Flexible and hybrid remote working schedules.
• Continuous learning/development opportunities and progressive career paths.
• Coaching Sessions.
• Employee assistance programs focused on mental health.
• Diverse and inclusive environment.
• Corporate events & parties.
• Teambuilding activities.
• Worldwide premium healthcare.
• Subsidized gym membership within a variety of locations in Gibraltar.
• Fresh fruit and hot refreshments.
• Tailored relocation packages to meet your needs to support your transition.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Track and assess escalated self-excluded players for risk and manage refunds for eligible players
• Review follow-up case reports on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure effective player protection
• Apply a solution-focused approach to assist vulnerable players
• Recommend changes and improvements to Responsible Gaming operational activities and processes
• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
• Keen interest in addiction psychology and knowledge of regulatory and compliance standards
• Effective listening skills, empathy, and the ability to understand others
• Willingness to learn and improve business operations
• Positive mindset and flexibility
• Strong teamwork abilities
• Analytical thinking with excellent attention to detail
• Capability to work effectively in a fast-paced, dynamic environment
• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Italian (C1)
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Swedish-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in Swedish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit German-speaking Game Presenters for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company

REQUIREMENTS:

• Native/fluent in German (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Video Content Analyst for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding website content
• Daily content compliance monitoring and corrective measures application
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures
• Propose solutions to improve the support of user community
  
• Review sensitive content, sometimes involving graphic or disturbing subject matter.

REQUIREMENTS:

• Native/Fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Able to cover day shift rotation which includes occasional weekends
• Excellent communicator with highly developed interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Analytical mindset with strong attention to detail
• Able to objectively evaluate and classify the content
• Eligible to work in the EU.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.
• Rotative shifts between 7 am and 11 pm/ Santos office

In collaboration we are expanding globally, our client base is extremely busy at the moment and therefore we need an amazing PHP/Laravel Backend Developer

• Location: Limassol, Cyprus
• Employment type: on-site
• Employment type: Full-time
• Remuneration: Base salary

RESPONSIBILITIES:

• Develop and extend the functionality of Web Applications;
• Write high-quality, scalable, and secure code;
• Write Unit, functional, and integration tests;
• Working on database optimization;
• Analyze business requirements and implement them;
• Writing technical documentation for implemented features;
• Providing support for production systems and proactively addressing technical issues;
• Collaborate with development, product, and stakeholders to meet deadlines.

REQUIREMENTS:

• Previous working experience as a PHP / Laravel Developer for (5+) year(s);
• BS/MS degree in Computer Science, Engineering, MIS or similar relevant field;
• In-depth knowledge of object-oriented PHP and Laravel Framework;
• Hands-on experience with SQL schema design, SOLID principles, and REST API design;
• Software testing (PHPUnit, PHPSpec);
• MySQL profiling and query optimization;
• Experience with Git;
• Creative and efficient problem solver;
• Previous experience within the FinTech or FX Industry will be considered an advantage.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential

In collaboration we are working with a leading B2B solution provider who are looking to recruit Thai speaking Game Croupiers for their Gaming studios in Bucharest, Romania

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including visa, flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• Host and deal a variety of casino games in a studio while live on camera for real players in a rotating shift work environment
• Interact with, and provide an engaging and rewarding experience for live players
• Provide an excellent service to the clients
• Maintain the highest professional standards.

REQUIREMENTS:

• Native/fluent in Thai, both oral and written. Fluent in English
• Minimum of 1 - 2 years' previous work experience in a service-related industry (at least part-time) is ideal but not necessary
• Positive, pro-active approach to work, with a flexible can-do attitude
• A sense of responsibility and aspire to be the best at what you do
• The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
• To be an entertainer at heart
• Being a mature and hardworking individual who works well as part of a team in a fast-paced environment
• Previous international experience with a right to work in the EU is a plus but not necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Free night shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Turkish-speaking Game Presenters for their Gaming studios in Bucharest, Romania.

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation)

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company.

REQUIREMENTS:

• Native/fluent in Turkish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading B2B solution provider who are looking to recruit Turkish-speaking Game Presenters for their Gaming studios in Sofia, Bulgaria.

Location: Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses (including flights, relocation and ongoing accommodation).

DUTIES AND RESPONSIBILITIES:

• To be “the face” of the company delivering expert knowledge and superior gaming quality
• To represent and maintain the company brand by consistently adhering to the company presentation and grooming policy
• To present all games in the required professional manner, showcasing exceptional presenting skills at all times in line with the company performance expectations
• The ability to engage players
• To maintain a professional level of technical proficiency in all games with the ability to remain fully aware of your performance at all times and ensure compliance with the Company brand guidelines
• To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company.

REQUIREMENTS:

• Native/fluent in Turkish (C2), both oral and written. Fluent in English (C1)
• Exceptional presenting skills
• An enthusiastic and positive attitude with an outgoing personality
• Must be able to maintain high energy levels for the duration of games that require a more animated performance
• Flexibility of working hours and the ability to commit to a 24/7 service pattern
• Must be reliable and have good attendance and timekeeping records
• Attention to detail and excellent people skills are essential as this is a customer-facing role
• Must be able to demonstrate the ability to think quickly and remain calm under pressure while maintaining accuracy, discipline and discretion.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Paid training
• Performance bonuses
• Private health insurance
• Free night-shift taxi service to and from the studio
• Free gym membership
• Relocation support.

In collaboration we are working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speaking Sales Ads Specialist to join their team in Gdansk.

Location: Gdansk, Poland

Work Model: Fully on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage and optimize existing client databases
• Develop and maintain long-term B2B partnerships
• Design effective online advertising strategies tailored to client needs for maximum reach and engagement
• Leverage various tools to communicate effectively and drive advertiser success
• Demonstrate strong sales skills and expertise in sales presentations.

REQUIREMENTS:

• A minimum of 6 months of online sales experience in B2B or B2C
• German language proficiency at C1 level
• English language proficiency at B2 level
• Active user of networking platforms
• Highly motivated and goal-oriented
• Experience in online advertising will be considered as an advantage
• Proven track record of successful sales experience will be considered as an advantage
• Computer literate with the knowledge of Microsoft Office applications
• Result driven with knack for sales.

OFFER:

• Continuous trainings in newest marketing and sales trends
• Competitive salary & bonus structure
• Employee referral bonuses and recognition program
• Highly modern workspace (with gym, shops, palm garden and restaurant with sea view)
• Private medical healthcare & Medicover sport card
• Welcome Bonus
• Relocation support
• And many others!

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.

Location: Budapest, Hungary

Work model: on-site

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
• Troubleshoot desktop, application related issues on users machine using remote tools
• Troubleshoot issues on iOS and Android devices
• Determine and isolate source of computer problems (hardware, software, user access, etc.)
• Take ownership and responsibility of any issues from start to a successful resolution
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Document resolutions for future reference
• Incident handling and escalation management
• Follow and adhere to all KPI related tasks to avoid business impact
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

REQUIREMENTS:

• Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
• Level of expertise L1 – L2 On-site Or Remote Support
• Excellent communication skills (both oral and written)
• Prior experience in Application support/Software development, IT Service Desk
• Understanding of SDLC, database technology, OS components would be useful
• Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
• Knowledge of ITIL processes and procedures would be an added advantage
• Self-motivated, gains satisfaction from providing excellent customer service
• Problem solving abilities, strong logical analytics
• Ability to multi-task, handling multiple assignments simultaneously
• Able to work independently and as a part of the team.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

In collaboration we are working with a leading travel management, corporate card and expense management company that is looking to recruit Italian speaking B2B Travel Agent to join their team in Portugal.

Location: remote, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (B2 level and higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Sign on bonus
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support,
• Connectivity stipends
• And many others!

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

In collaboration we are working with a leading Telecommunications company who are looking to recruit a Dutch-speaking Site Acquisition Consultant to join their team in Maastricht office.

Location: Maastricht, Netherlands

Work model: Hybrid

Contract type: limited term contract (1 year) with possibility of extension

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Searching for suitable locations for telecom antennas and identifying potential landlords
• Completing site visits by travelling to identified locations and capturing geospatial data and visual reports
• Successfully signing lease agreements with landlords through negotiating terms
• Maintaining up-to-date information in our custom software
• Thriving in an international environment alongside other talented and innovated individuals

REQUIREMENTS:

• Native level of Dutch with fluency in English
• Ability to travel throughout Netherlands for business
• Sales or negotiations experience
• Extraordinary negotiations skills are an absolute necessity
• Great communication skills
• Computer skills with sound knowledge of Microsoft Office package
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Weekly competitions and prizes
  
• Fantastic company and team events
• International networking opportunities
• Guidance and tools to reach your full potential
  
• In-house trainings, considered the best in the industry.

In collaboration we are working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard Head of Finance to join their team in Limassol.

Location: Limassol, Cyprus

Work model: on-site

Employment type: Full-time

Remuneration: base salary.

DUTIES AND RESPONSIBILITIES:

• Collaborate with the CFO and departments to create and present the company’s annual budget
• Monitor budget performance, recommending cost-saving measures and implementing improvements
• Provide financial insights and alternatives to enhance performance
• Manage capital requests, budgeting processes, and financial reporting
• Prepare detailed reports on financial status, risks, and forecasts
• Assist in developing financial and tax strategies with the CFO
• Deliver key financial figures to executive management and CFO on a regular basis
• Conduct business studies and develop forecast models based on past, present, and future performance
• Oversee cash management and funding for operations and projects
• Conduct financial assessments of counterparties and banks
• Review incentive calculations and monitor KPIs for revenue-generating functions
• Evaluate profitability of products and services, collaborating with departments to address gaps
• Review statutory financial statements and maintain banking relationships.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Accounting, or Finance. CFA certification will be considered as an advantage
• Fluent in English both verbal and written
• Previous experience in finance, ideally within financial intermediary firms
• Strong knowledge of International Financial Reporting Standards (IFRS)
• Proficiency in Microsoft Office, with advanced skills in MS Excel
• Experience with financial modeling and data analysis
• Excellent command of financial planning, reporting, and tax strategy development
• Excellent organizational skills and attention to detail
• Strong analytical, critical thinking, and problem-solving abilities
• Leadership and team management experience
• Ability to work effectively under pressure and meet tight deadlines
• High proficiency in financial data analysis and the ability to spot patterns
• Strong verbal and written communication skills, including the ability to deliver presentations to senior management
• Ability to build and maintain strong relationships with executive-level management.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Opportunity to work closely with executive leadership and influence company financial strategies
• Exposure to advanced financial modeling and strategic planning tasks
• A dynamic and fast-paced work environment focused on innovation and efficiency.