In collaboration, we are partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative in the dynamic city of Porto. This role offers the opportunity to work in a fast-paced environment, handling inquiries from bank clients and providing excellent customer service.

Location: Porto, Portugal
Work Model: On-site
Contract: Fixed term (6 months) with potential for extension or permanence
Remuneration: Base salary + bonuses

Key Responsibilities:

• Manage bank client inquiries via phone, chat, and email


• Deliver outstanding customer service, ensuring accurate and timely resolution


• Support marketing campaigns and present the product range to customers

Requirements:

• Fluent in German (C2 level) and English (B2 level)


• Strong communication and problem-solving skills


• Ability to manage stressful situations effectively

Offer Includes:

• Relocation support


• Flexible working hours


• Food vouchers


• Comprehensive training and development

This is an excellent opportunity to join a creative, supportive team and grow in a customer-facing role.