In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)


• Provide pre and post-sales support for all self-service products


• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features


• Identify trends and solve problems facing multiple SMB clients


• Deliver a positive attitude towards the brand


• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)


• Minimum 6 months experience in Customer service roles


• Knowledge of advertisement industry will be considered as an advantage


• Eligible to work in EU or Portuguese residency status


• Computer literate with sound knowledge of Microsoft Office package


• Excellent communication skills


• Resourceful personality that can adapt and remain calm in all situations


• Ability to work independently, while being team player at the same time


• Able to work rotating shifts

BENEFITS:

• 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours


• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance


• Affordable accomodation provided by the employer


• Sponsored yearly flight back home


• Cafeteria on site


• Training paid about 50%


• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Relocation support with a room for candidates from further away