Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you!
Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with potential for extension or permanent hire
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses
What You’ll Do
Engage with customers across phone, email, chat, and social media
Provide product and service information clearly and professionally
Assist with basic troubleshooting and technical questions
Accurately document customer cases in internal systems
Escalate complex issues when necessary for resolution
Collaborate with internal teams to ensure timely support
Manage service ticket queues and prioritize effectively
Contribute ideas to improve customer service processes
What We’re Looking For
? Native/Fluent in German (C2) + Fluent in English (B2+)
1+ year experience in customer service (preferably in tech/travel)
Strong communication skills across all channels
Able to handle technical issues with a structured approach
Quick learner with new software and systems
Team player with problem-solving mindset
Detail-oriented and able to manage multiple tasks
Willingness to work rotating shifts between 5AM–10PM, Mon–Fri
What’s on Offer
Work for a world-renowned travel brand
Performance-based incentives
Growth opportunities within a top BPO employer
Collaborative and international work culture
Travel discounts and exclusive perks
? And more great benefits!
Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!
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