Join a top-tier Outsourcing & BPO consultancy in Lisbon and support a growing global brand by delivering high-quality customer support in Polish. This is your chance to work in a dynamic, multicultural environment where accuracy and service excellence are key.

Location: Lisbon, Portugal (option to work remotely)
Employment Type: Full-time
Industry: Outsourcing/BPO
Languages: Polish (C2), English (B2+)
Compensation: Base salary + performance-based package

Your Responsibilities:

Handle sensitive and confidential customer information professionally

Meet strict deadlines while maintaining quality and efficiency

Solve problems and provide thoughtful, customer-focused solutions

Keep track of KPIs and help your team achieve service goals

Collaborate with your team and adapt to changing workloads and order volumes

Work independently with minimal supervision, delivering accurate and timely results

? What You Bring:

Native/fluent Polish (C2) and fluent English (B2 or higher)

Strong time management and attention to detail

Ability to make decisions independently and accurately

? Proactive problem-solving with a client-first mindset

Enthusiasm for meeting KPIs and performance goals

Familiarity with SAP and back-office tools is a plus (training provided)

Discretion and comfort working in a highly confidential environment

What’s Offered:

Rotating shifts: Monday to Sunday, between 07:00–00:00

Remote option available from within Portugal

Competitive salary based on experience and performance

Positive, inclusive, and multicultural work atmosphere

Ongoing training and career development tools

Ready to take your support skills to the next level in an international setting? Apply now!

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