Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.

Location: Lisbon (Santos), Portugal

Employment Type: Full-time

Salary: Competitive + benefits

Key Responsibilities:

? Assist customers via phone, email, and chat, ensuring excellent service.

? Troubleshoot and resolve technical issues efficiently.

? Provide clear solutions to customer complaints within the required timeframe.

? Collaborate with internal teams to escalate complex cases when needed.

? Keep records of interactions and document troubleshooting steps.

? Stay updated on platform features to provide accurate support.

What We’re Looking For:

? Fluent German (C2) & English (B2+).

? Strong verbal & written communication skills.

? Ability to simplify technical language for non-technical users.

? Resilient and adaptable personality, able to stay calm under pressure.

? Strong problem-solving skills and attention to detail.

? A team player with the ability to work independently.

What’s in It for You?

? Attractive salary & performance bonuses.

? Private health insurance for peace of mind.

? Meal & transportation allowances.

? Relocation support & accommodation assistance.

? Monday to Friday schedule (09 AM - 06 PM, weekly rotation).

? Be part of a dynamic & friendly team in a creative, fast-paced environment.

? Career growth opportunities with training & skill development programs.

Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!

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