We are partnering with a leading multinational technology BPO to recruit a German-speaking Customer Support Agent. The successful candidate will manage the social media aspect of a popular streaming service platform. This is an exciting opportunity to join a dynamic and creative team!
Location: Lisbon, Portugal
Work Model: On-site
Shifts: 5 days a week, covering operating hours from 9 AM to 6 PM, Monday to Sunday
What You'll Do:
Customer Communication – Interact with customers through various channels (telephone, email, and chat).
Customer Satisfaction – Provide professional support and ensure customer satisfaction.
? Problem Solving – Handle customer complaints, provide appropriate solutions and alternatives, and follow up.
Troubleshooting – Identify and resolve issues, or escalate them to the appropriate department or senior representative.
Team Collaboration – Work with other specialists to solve issues or close tickets effectively.
Documentation – Keep detailed records of actions taken and categorize cases for the engineering team to address potential bugs.
Administrative Support – Maintain and update all job-related administrative forms.
What You Bring:
Language Proficiency – Native/fluent in German, both oral and written, and fluent in English (at least B2 level).
Experience – Experience in customer support, public relations, community management, or social media management is necessary.
Communication Skills – Excellent written and verbal communication skills, with strong mediation abilities.
Stress Resilience – Resourceful personality that remains calm and adaptable under pressure.
? Deadline-Driven – Ability to meet tight deadlines with minimal supervision.
Team Player – Capable of working independently but also thrives in a team environment.
What’s in It for You:
Competitive Salary – Excellent remuneration based on experience, skills, and performance.
Shifts – 5-day workweek covering line operating hours from 9 AM to 6 PM, Monday to Sunday.
? Insurance – Life insurance and private health insurance from day one.
? Family Plan – Coverage for spouse/legal partner and children.
Training & Development – 2-month training agreement, followed by a 1-year full-time contract with a 30-day probation period.
? Meal Allowance – Meal allowance to support your daily needs.
Relocation Support – Assistance with relocation and finding accommodation.
Bonus – Yearly performance bonus.
Work Environment – Be part of a dynamic, creative, and friendly team with opportunities for personal and professional growth.
Are you ready to take on this exciting opportunity in Lisbon? Apply today to join a leading BPO business and make a difference in customer support!
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