Exciting Opportunity: Russian & Polish-Speaking Customer Support Agent

Join a leading multinational technology business in the vibrant city of Lisbon, Portugal as a Customer Support Agent. If you're a problem-solver who loves helping others and speaks Russian and Polish, this is your chance to shine!

Position: Customer Support Agent
Location: Lisbon, Portugal
Employment Type: Full-time

Duties and Responsibilities:

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  Customer Interaction: Communicate with clients through various channels (telephone, email, and chat).


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  Problem Solving: Identify issues, troubleshoot, and provide effective solutions.


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  Customer Satisfaction: Handle complaints, offer alternatives, and ensure positive experiences within set timelines.


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  Escalation Management: Determine when to reassign cases to other departments or senior representatives.


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  Team Collaboration: Work closely with other specialists to resolve tickets and properly document outcomes.


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  Documentation: Maintain accurate records of actions taken, categorize cases, and report bugs for the engineering team.


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  Administrative Updates: Keep all job-related administrative forms up-to-date.

What We’re Looking For:

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  Language Proficiency:
  
  
  • Native/fluent in Russian (C1)—oral and written.
  
  
  • Fluent in Polish (B2 level or higher).
  
  
  
  


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  Experience: Previous experience in similar roles, preferably in a contact center environment.


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  Technical Skills: Chat experience, fast typing skills, and familiarity with multiple tools.


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  Communication: Ability to simplify technical language for non-technical users with excellent verbal and written skills.


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  Adaptability: Resourceful, stress-resilient, and capable of staying calm in all situations.


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  Time Management: Ability to meet tight deadlines with minimal supervision.


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  Team Player: Work independently while contributing positively to the team environment.

What’s on Offer:

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  Attractive Compensation: Competitive salary based on experience and performance.


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  Work Schedule: Fixed schedule, Monday to Friday (5 days/week).


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  Comprehensive Benefits:
  
  
  • Private health insurance.
  
  
  • Life insurance.
  
  
  • Meal allowance.
  
  
  • Yearly performance bonus.
  
  
  
  


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  Relocation Assistance: Includes allowance and help in finding accommodation.


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  Positive Environment: A creative, dynamic team with a friendly atmosphere.


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  Growth Opportunities: Tools and guidance to reach your full potential.

Relocate to Lisbon & Be Part of a Global Team!
Take the next step in your career with a world-class technology business. Join us in providing outstanding customer support in a fast-paced and rewarding environment.

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