We are partnering with a top-tier Outsourcing/BPO consultancy to hire a Czech-speaking Customer Support Specialist to join their remote team in Lisbon. This role is ideal for someone with a detail-oriented mindset and a passion for providing secure and high-quality customer service.

Location: Lisbon (Remote)
Employment Type: Full-time
Industry: Outsourcing/BPO
Languages: Czech (C2) & English (B2+)
Compensation: Base salary

What You’ll Be Doing

Handle sensitive and confidential information with care and professionalism

Work under pressure while meeting deadlines and maintaining quality

Ensure attention to detail, understanding that small details matter

Make autonomous decisions and solve problems independently

Focus on delivering excellent customer service in every interaction

Collaborate with the wider team to achieve collective goals

Monitor KPIs and bring a proactive, results-driven mindset

Manage changing workloads flexibly and efficiently

What We’re Looking For

? Native/Fluent Czech speaker with solid English skills (B2+)

? Ability to work with confidentiality and discretion

Strong time-management and deadline-driven approach

High attention to detail and organizational skills

Ability to work independently and solve problems effectively

Goal-oriented with a drive to exceed performance metrics

? SAP and back-office experience is a plus (training provided)

Available for rotating shifts (Mon–Sun, 07:00–00:00)

What You’ll Get

Fully remote role based in beautiful Portugal

Competitive salary tailored to your skills and experience

Positive, diverse, and multicultural team culture

Tools and support to unlock your full career potential

A dynamic, creative, and supportive work environment

Take the next step in your career journey and apply today to join a global team committed to excellence!

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