We’re collaborating with a leading global travel management, corporate card, and expense management company that's on the hunt for an experienced Senior Business Travel Consultant to join their growing team in Portugal!
Location: Remote (within Portugal) or Hybrid in Lisbon
Employment Type: Full-time
Remuneration: Base Salary
Key Responsibilities:
Provide exceptional support via chat, phone & email
Manage bookings for air, rail, accommodation, and other travel services
Assist customers with platform and app self-service tools
Respond efficiently, meeting SLAs and quality standards
Stay updated on destinations, suppliers, and tools
Quickly assess customer needs and provide the best travel solutions
Participate in team discussions & provide constructive feedback
? Ensure compliance with company and client travel policies
Keep up with industry trends and best practices
Attend training, maintain attendance, and meet KPIs
Requirements:
? Fluent/native in French (C1) + strong English (B2)
5+ years of experience in business travel bookings
3+ years using GDS systems – Sabre, Amadeus, or Galileo (mandatory)
Customer support experience (contact center or similar)
? Comfortable with tools like Gmail, Zendesk, Slack, Salesforce
Availability to work shifts (Mon–Sun, 7 AM to 11 PM)
? Strong multitasking, quick thinking, and problem-solving skills
? Empathetic, professional communicator with excellent writing
What’s On Offer:
Competitive salary package based on skills & experience
Health, dental, and vision benefits with premiums
? Meal allowance provided
Paid parental & bereavement leave
Connectivity stipends
Mental health support
Career growth tools & mentorship
Inclusive, supportive, and collaborative team culture
Ready to take your travel expertise to the next level with a world-class brand? Apply now and join a team that moves people—and careers—forward!
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