In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Dutch-speaking Customer Service Representative to join their dynamic team in Barcelona! If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you!

Position: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-site

What You’ll Do:

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  Customer Engagement: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.


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  Efficient Documentation: Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).


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  Product Knowledge: Stay updated on our services and products, particularly those customized for individual customer needs.


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  Problem Solving: Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.


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  Process Adherence: Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.


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  Team Collaboration: Provide support to other agents during their absences and work on specific projects to enhance team performance.


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  Administrative Duties: Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.


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  Continuous Improvement: Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring:

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  Language Proficiency: Native or fluent in Dutch, with a minimum B2 level of English.


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  Customer Service Experience: At least one year of experience in customer service; experience in the automotive industry is a plus, especially if you have experience with electric vehicles.


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  Technical Skills: Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.


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  Customer-Centric Mindset: Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.


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  Ownership & Initiative: Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You’ll Love This Role:

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  Competitive Pay: Enjoy an excellent remuneration package based on your experience and performance.


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  Flexible Schedule: Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.


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  Vibrant Work Environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.


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  Time Off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.


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  Career Development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona! #CustomerService #DutchSpeaking #Barcelona