In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!

Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

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  Customer Assistance: Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.


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  Record & Track: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.


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  Product Knowledge: Stay informed about services and products, particularly those tailored to specific customer needs.


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  Escalate & Collaborate: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.


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  Maintain Service Standards: Adhere to all project processes and SLAs, providing coverage for teammates as needed.


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  Team Engagement: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.


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  Continuous Improvement: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

What You Bring:

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  Language Proficiency: Native or fluent Dutch, with English proficiency at a B2 level or higher.


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  Customer Service Experience: At least one year in a customer service role, preferably with a technical support background.


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  Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.


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  Problem-Solving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.


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  Ownership & Accountability: Capability to take full ownership of calls, resolving or escalating them as needed.

Why Join Us:

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  Competitive Package: Excellent remuneration based on experience, skills, and performance.


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  Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.


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  Paid Time Off: 23 working days of annual leave to recharge and explore.


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  Supportive Environment: Join a creative, friendly team with a positive atmosphere.


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  Career Development: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona