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Join our MMST ITSM Platform team as an ITSM Engineer, where you will play a key role in the configuration, development, and support of our IT Service Management (ITSM) tool – Ivanti Neurons. You will work in a dynamic technical support environment, collaborating closely with internal stakeholders and external vendors to ensure our ITSM platform meets the evolving needs of the business.

Key Responsibilities

• Configure, develop, and support the Ivanti Neurons ITSM system.
• Integrate ITSM solutions with other enterprise systems and tools.
• Define and implement ITSM processes based on ITIL best practices.
• Act as a liaison between MediaMarktSaturn and third-party tool vendors, identifying trends and recommending improvements.
• Drive strategic planning for standardization and continuous improvement of the ITSM environment.
• Design, develop, and maintain service offering and reporting solutions within the ITSM platform.
• Maintain and support existing applications, databases, and interfaces related to ITSM.
• Ensure all development work adheres to agile methodologies and company standards.
• Produce custom documentation and procedures as needed.
• Collaborate as a technical team member on IT projects, supporting onboarding and integration of new products and services.
• Participate in installation, development, documentation, migration, and performance tuning of the ITSM architecture.
• Serve as a subject matter expert and point of contact for ITSM tooling within the organization.
• Continuously learn and stay updated on Ivanti Neurons and related ITSM technologies.

Must-Have Qualifications

• Minimum 3 years’ experience working with ITSM tools (e.g., Ivanti Neurons, ServiceNow, Cherwell, BMC Remedy).
• Strong knowledge of ITSM processes and best practices (ITIL).
• Experience with system integration, configuration, and support.
• High proficiency in office applications (MS Excel, Word, etc.).
• Advanced knowledge of databases (MS SQL, MySQL, Oracle).
• Experience with HTML, XML, and web services.
• Ability to work under pressure and meet deadlines.
• Fluent written and spoken English.

Good to Have

• ITIL certification or formal ITSM training.
• Experience with Windows and Linux operating systems.
• Proficiency in Java, JavaScript, and writing SQL queries.
• Previous experience working with Ivanti Neurons specifically.

About Us

MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60,000.

MediaMarktSaturn Technology is working on making Europe's number one consumer electronics retailer the technology leader in its sector. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries.

Technology Hub located in Barcelona, is one of the service units of MediaMarktSaturn Technology to deliver adequate staffing and engineering skills for the agreed deliveries of the global deployment plan for the entire group

Additional Benefits

• Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
• You'll have a 10% discount on the entire MediaMarkt website, so you can treat yourself at a lower price whenever you want!
• On top of your compensation package, you can request Flexible Pay “MediaFlex program” (a.e. Ticket Restaurant, Private Health Insurance)
• Flexible working time and possibility to combine home office  / presential working. Intensive workday every Friday and during summer
• The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. You'll eat for less than €4! And the second office is located at Pier01, in Barceloneta, right in the center of Barcelona. Free coffee and free fruit once a week
• If you need a VISA, don't worry, we'll assist you with the visa process and accompany you throughout the entire process!
• There is a training budget so you can continue developing the skills you need most to keep growing professionally and personally!
• We offer language classes: English, Spanish, and German
• On your birthday, you won't work! It's a day for you to enjoy without thinking about work
• You'll be working with the most cutting-edge technological stack of the moment

Job Infos

?Location: Barcelona, El Prat De Llobregat

Media Markt Saturn Th Services Barcelona

Department: HQ - IT

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 40

Persona: Job Requisition Tech Employee

Recruiter: Angela Paredes 

Recruiter: Angela Evelyn Paredes Huanca