DESCRIPTION

At OKU Ibiza, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking a reliable and attentive Bellboy to join our night shift team at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.




This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.




OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As a Night Bellboy, you will play a crucial role in providing an exceptional first and last impression to our guests, ensuring a smooth arrival and departure experience, and assisting throughout the quieter hours.




ABOUT OKU

'OKU' is derived from the Japanese spiritual and architectural concept meaning 'inner space'. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections, and slow living at heart.




OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain, and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide over the next five years.




RESPONSIBILITIES OF THE ROLE



* Receive and welcome guests upon arrival, offering a warm and professional greeting, especially during late arrivals.
* Assist guests with their luggage, ensuring safe and efficient handling throughout the night.
* Escort guests to their rooms, explaining hotel amenities and services, and ensuring a quiet passage.
* Provide information about hotel facilities, local services, and tourist attractions, including available night-time options.
* Attend to guest requests promptly, such as delivering messages or miscellaneous items, with efficiency and discretion during quiet hours.
* Manage valet parking service, if applicable, ensuring safe parking and retrieval of guest vehicles throughout the night.
* Maintain the hotel entrance area clean and organized, paying special attention to cleanliness and presentation during the less busy hours.
* Collaborate seamlessly with other night-shift hotel departments (e.g., Night Audit, Security, Room Service) to ensure a perfect guest experience.
* Assist with guest departures, ensuring a smooth and efficient process for early check-outs.





CANDIDATE REQUIREMENTS



* Excellent communication and customer service skills.
* Professional appearance and friendly attitude.
* Ability to work effectively in a quieter, sometimes solitary, night-time environment.
* Strong attention to detail and ability to follow instructions precisely.
* Excellent organizational skills and ability to handle multiple tasks efficiently.
* Thorough knowledge of hotel services and amenities.
* Fluency in English or Spanish (additional languages are a plus).
* Valid driver's license.
* Availability and willingness to work night shifts, including weekends and holidays.





BEHAVIOURAL COMPETENCIES

* Excellent organizational and time management skills specific to night operations.
* Ability to work under pressure and maintain composure during unexpected night-time situations.
* Strong problem-solving skills for independent resolution during the night shift.
* Proactive and adaptable to changing demands, responding effectively to unforeseen guest needs.
* Ability to work independently and as part of a small night team.
* Strong sense of responsibility and reliability, crucial for a solitary shift.


TECHNICAL SKILLS AND KNOWLEDGE

* Thorough knowledge of customer service procedures.
* Ability to handle luggage safely and efficiently.
* Comprehensive knowledge of hotel facilities and services.
* Ability to drive vehicles.
* Basic knowledge of local points of interest to assist guests with information.


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DESCRIPCIÓN

En OKU Ibiza, creemos en crear experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer el mejor talento de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Buscamos un Botones confiable y atento para unirse a nuestro equipo del turno de noche en OKU Ibiza, nuestro resort de cinco estrellas que redefine el lujo relajado en la isla.




Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hostelería moderna con su ética de lujo relajado. Ofrecemos un paquete de remuneración y beneficios acorde a tu perfil, junto con opciones de alojamiento disponibles para garantizar una experiencia gratificante como parte de nuestro equipo.




OKU Ibiza es un impresionante refugio que combina un diseño contemporáneo, una gastronomía inmersiva y un ambiente social vibrante. Como Botones de Noche, desempeñarás un papel crucial al proporcionar una primera y última impresión excepcional a nuestros huéspedes, asegurando una experiencia fluida de llegada y salida, y asistiendo durante las horas más tranquilas.




SOBRE OKU

'OKU' deriva del concepto espiritual y arquitectónico japonés que significa 'espacio interior'. OKU Hotels es una colección boutique de hoteles de lujo relajado y cuidadosamente seleccionados, creados para el viajero moderno. Estos santuarios meticulosamente diseñados se conciben con el lujo descalzo, las conexiones locales y la vida lenta como pilares fundamentales.




OKU Hotels tiene su sede en Londres, con propiedades actualmente operando en Ibiza y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo poseer y/u operar una colección de más de diez propiedades exquisitas en destinos nuevos y cautivadores en todo el mundo durante los próximos cinco años.




RESPONSABILIDADES DEL PUESTO

* Recibir y dar la bienvenida a los huéspedes a su llegada, ofreciendo un saludo cálido y profesional, especialmente durante las llegadas tardías.
* Ayudar a los huéspedes con su equipaje, asegurando un manejo seguro y eficiente durante toda la noche.
* Acompañar a los huéspedes a sus habitaciones, explicando los servicios y comodidades del hotel, y asegurando un paso tranquilo.
* Proporcionar información sobre las instalaciones del hotel, servicios locales y atracciones turísticas, incluyendo las opciones disponibles durante la noche.
* Atender las solicitudes de los huéspedes con prontitud y discreción durante las horas de menor actividad.
* Gestionar el servicio de aparcacoches, asegurando el estacionamiento y la recuperación segura de los vehículos de los huéspedes durante toda la noche.
* Mantener la zona de entrada del hotel limpia y organizada, prestando especial atención a la limpieza y presentación durante las horas menos concurridas.
* Colaborar sin problemas con otros departamentos del hotel del turno de noche (por ejemplo, Auditoría Nocturna,