En Grupo Digital queremos incorporar para un importante cliente del sector IT

Fraud Solutions - Technical Engagement Manager

Your Role

to deliver a top-tier client experience.

This is a customer-facing role that combines technical insight with relationship management.

You will be the trusted advisor and point of contact for clients, ensuring they gain maximum value from our fraud prevention solutions.

Responsibilities:


•Customer Ownership


Act as the primary point of contact for assigned clients, managing the relationship and serving as the trusted advisor on Trusteer-related needs and escalations.



•Proactive Engagement



Build and maintain strong, strategic relationships with customers. Anticipate needs, deliver value-based guidance, and support the long-term success of fraud prevention initiatives.



•Technical Issue Management



Take full ownership of customer challenges, investigate issues using technical knowledge, and coordinate resolution using internal resources.



•Customer Advocacy & Product Liaison



Translate customer requests into clear, actionable inputs for internal development, support, and product teams (“the lab”) — including technical issues, feature enhancements, and integration requirements.



•Clear & Timely Communication



Ensure prompt, professional communication with both customers and internal stakeholders. Maintain consistent updates on issue status, project progress, and roadmap alignment.



•Cross-Functional Collaboration



Work closely with internal teams including Deployment, Security, Support, Product, and Sales to ensure smooth project execution and customer satisfaction.







Ubicación: ESPAÑA

Modalidad de trabajo: REMOTO




Required Professional and Technical Expertise


minimum 5 years of experience

•Experience in a technical customer facing role such as pre/post-sale engineer / technical account manager/integration engineer


•Ability to work with both technical teams (e.g., analysts, engineers) and business stakeholders


•Self-motivated, quick learner, and comfortable navigating internal knowledge bases and documentation


•Solid understanding of web technologies (XML, JSON, HTML, JavaScript, REST API etc)


•Experience with Database and writing SQL queries


•Familiarity with network topologies (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc)


•English – Advanced / Professional




¿Qué es lo que le ofrecemos?

* Salario competitivo en función de la experiencia.
* Contrato indefinido u Opción de Contrato Mercantil.
* 22 días laborables de vacaciones.
* Plan de retribución flexible: Seguro médico, cheques guardería, cheques transporte.
* Formación en Tecnología y Soft Skills.
* Programa de referidos: 500 € por candidatos recomendados que se incorporen con nosotros.


En cuanto a nosotros .. Grupo Digital


Somos un grupo de empresas tecnológicas, formado actualmente por unos 150 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría. inteligencia artificial, proyectos cloud, big data, ...


Puedes ampliar informacion de la compañia en nuestra web www.grupodigital.eu

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