Multinational Company belonging to the Agricultural Resources Sector
The Master Data Solution Specialist will have the following:Main Duties and Responsibilities
· Work with SAP MDG as global master data governance platform.
· Provide best practices around Master Data Management.
· Be the primary owner of all support related service requests (master data changes), incidents, problems, as well as changes for the applications in scope (SAP MDG, CTRM). Assure level 1 and 2 support and, where applicable, escalate accordingly.
· The Solution Specialist will follow up on Service, Incident and problem management with vendors, as applicable.
· The Solution Specialist will facilitate the development of the solution support and knowledge repository, as well as helping to maintain the service catalogue for the in-scope application(s).
· Coordination between the different vendors and internal teams (business process owners, key users etc.)
· The Solution Specialist will need to improve current set of SLAs and SLA metrics with the vendors and ensure delivery according to the defined KPI's.
· Drive and ability to take initiatives independently.
· Ability to get things done and question if things can be done in a better way.
· Structured approach
· An open mind to learning.
· Flexible in the tasks that have been assigned and to be able to prioritize accordingly.
· Self-starter with a keen sense of urgency
· Adaptability to a diverse working environment
The Master Data Solution Specialist will have:Candidate Profile
· A bachelor's degree in IT, Applied Sciences, Mathematics, Finance and related fields.
· A minimum of 1-2 years of relevant master data management, consulting or industry experience.
· Experienced in SAP S/4 HANA, SAP MDG. Profound and in-depth experience with master data.
· Experience with Jira SM, Service Now or other IT Service Management Tools (as a plus).
· ITIL Foundation certification (nice to have).
· The ability to influence stakeholders and work closely with them to determine acceptable solutions.
· Excellent documentation skills. Experience creating detailed reports and giving presentations.
· Competency in Microsoft applications including Word, PowerPoint, and Outlook.
· Excellent planning, organizational, and time management skills.
· Fluency in English.
