In collaboration, we are working with a leading multinational technology BPO business, looking to recruit a Finnish-speaking Technical Support Advisor to join their team in Malaga. If you have a passion for IT support, enjoy problem-solving, and want to work in a dynamic, international environment, this role is for you!
Location: Malaga, Spain (On-site)
Employment Type: Full-time
Key Responsibilities:
Provide 1st level IT support to employees via phone, email, chat, or self-service portal.
Assist users with system operations and peripheral devices.
Perform root cause analysis & troubleshooting via phone or remote access.
Monitor IT requests and issues in the client’s ITSM system, ensuring correct categorization and prioritization.
Ensure high first-resolution rates using internal knowledge databases.
Collaborate with 2nd level service teams and external service providers.
Requirements:
? Finnish proficiency (C1-C2) and advanced English skills (B2-C1).
? Experience in 1st or 2nd level IT support, preferably in a large corporate environment.
? Strong IT knowledge, including Windows 10, Office 365, and MS Teams.
? Experience in troubleshooting hardware/software issues.
? Familiarity with ITSM ticketing systems (ServiceNow preferred).
? Analytical approach to problem-solving.
? Knowledge of ITIL V4 (good to have).
? Strong customer service orientation with a structured and reliable work approach.
? Eager to learn and develop technical and soft skills.
? Motivated and willing to work in a global team.
What’s on Offer?
Competitive salary based on experience and performance.
Fully paid training on the company and project.
Career development programs, specialized courses, and language classes.
Dynamic and creative work environment with a supportive and friendly team.
Opportunities to grow within an international company.
Work Schedule: Monday to Sunday, 9 AM – 6 PM (39 hours per week).
Modern office in the heart of Malaga.
This is your chance to kick-start or advance your IT career while working in a thriving international setting. If you're fluent in Danish and have a strong IT support background, apply today!
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