Asaja Empleo. Ofertas de trabajo

Support Analyst First Line with French + Engish

Grupo Crit
Santa Cruz de Tenerife, Santa Cruz de Tenerife
Anunciado el Hace 1d
Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
17.000€ - 19.000€ bruto/año
Estudios mínimos
Educación Secundaria Obligatoria
Nivel
Empleado/a
Número de vacantes
2
Descripción del empleo
Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

• Identify, evaluate and prioritize customer problems and complaints.

• Analyze customer problems and formulate plans of resolution.

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

• Evaluate new services, processes and technologies introduced at the helpdesk.

• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

• Work with departmental staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos mínimos
Job Requirements



• Mandatory languages: French

• Basic PC Skills

Good communication skills

Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:, Results Focused, Initiative

Customer-oriented

• Experience: No specific experience is required (initial training)

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