Join a leading global travel & tourism brand and become part of a team that delivers exceptional service experiences across borders! As a French-speaking Customer Service Representative, you will help travelers from around the world get the assistance they need—right from the comfort of your home.

Location: Lisbon, Portugal (Remote)
Employment Type: Permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: French (C2) & English (B2+)
Compensation: Base salary + performance-based incentives

Responsibilities:

Handle customer interactions across phone, email, chat, and social media

Provide clear and accurate information aligned with company policies

? Assist with product/service inquiries and basic troubleshooting

Document interactions and case details thoroughly

Escalate unresolved or complex issues when needed

Collaborate with colleagues and tech teams for effective resolutions

? Manage and prioritize your service ticket queue

Share feedback to help improve internal processes

Requirements:

Native/fluent in French (C2), fluent in English (B2+)

Excellent communication skills across channels

Basic understanding of customer service practices

Quick to learn new systems and tools

Strong problem-solving abilities

Well-organized, detail-oriented, and multitasker

Adaptable to a fast-paced support environment

What’s in it for you:

Opportunity to work with a global leader in travel

Competitive salary with performance-based bonuses

Career development in the BPO sector

Friendly and collaborative work culture

? Access to exclusive travel perks and discounts

And much more!

Ready to launch your international customer support career from home? Apply now and be the voice of a world-class brand!

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