In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.


• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.


• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.


• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).


• You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Italian (C1)


• Have a good level of English to communicate with our international team.


• Be eligible to work in Slovakia and resident in the Slovakian territory.


• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.


• Have good computer skills and experience with MS Office.


• Solution-oriented to provide the correct and best outcome for the customer.


• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• 
  Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).


• Hybrid model within 50 km of the office and work from home if further away


• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM


• 5,85€/day meal voucher (117€/month).


• A commuting allowance of €50 per month (€600 per annum).


• Multisport Card


• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.


• 
  Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.


• 
  Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.