Join a globally recognized travel & tourism brand from the comfort of your home in Portugal! As an Italian-speaking Customer Service Representative, you’ll be helping customers across various platforms while gaining professional growth in a supportive and international environment.
Location: Lisbon, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possible extension or permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Italian (C2) & English (B2+)
Compensation: Base salary + performance-based incentives
What You’ll Be Doing
Interact with customers through phone, email, live chat, and social media
Provide clear and accurate responses while following company procedures
Assist with general inquiries, product info, and basic troubleshooting
Log and manage support requests in internal systems
Escalate complex cases to higher-level support if needed
Collaborate with colleagues and tech teams to ensure issue resolution
Prioritize and organize service tickets effectively
Share ideas to enhance customer support operations
What We’re Looking For
? Native or fluent Italian (C2) speaker with good English skills (B2+)
Confident communicator across all channels
Quick learner with basic tech troubleshooting abilities
Capable of adapting to new software tools and systems
Detail-oriented and highly organized multitasker
Proactive team player ready to grow in a fast-paced environment
What You’ll Get
Work with a globally known travel brand
Competitive salary plus bonuses based on performance
Supportive, multicultural work culture
Access to exclusive travel perks and discounts
Opportunities for professional growth within the BPO industry
And much more!
Take your career on a journey from the comfort of your home — apply today!
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