Are you fluent in French and ready for a new adventure in Lisbon? Join a global leader in outsourcing services and support a world-renowned travel and tourism brand. If you’re passionate about helping people and thrive in a dynamic, fast-paced environment, this is your opportunity to shine.

Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with possible extension or permanent contract
Industry: Travel & Tourism / BPO
Languages: French (C2) & English (B2+)
Compensation: Base salary + performance incentives

What You’ll Do

Handle customer queries via phone, email, chat & social media

Provide accurate information and support per company policies

Assist with basic troubleshooting and service/product guidance

Document case details and escalate unresolved issues

Collaborate with internal teams to ensure customer satisfaction

Prioritize tasks and manage personal ticket queues efficiently

Share feedback to help improve service and workflows

What We’re Looking For

? Native/Fluent French speaker (C2) + Good English skills (B2+)

At least 1 year of customer service experience

Strong written and verbal communication across all platforms

? Comfortable with learning new software and basic tech support

Problem-solving mindset and strong attention to detail

Team player, adaptable, organized, and eager to grow

Willingness to work rotating shifts, Mon–Fri 6AM–10PM

What’s on Offer

Work for a top international travel & tourism brand

Performance-based bonus opportunities

Career growth in a global BPO setting

Friendly, multicultural work environment

Exclusive travel discounts and perks

? And much more!

Ready to make your move to sunny Lisbon and build your career with a world-class employer? Apply today!

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