In collaboration we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office.

Location: Limassol office or hybrid if out of Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Proven customer support experience


• Experience/background in Forex and the Financial Market is a plus


• Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written


• Proficiency in the use of Microsoft Office Word, Excel, Outlook


• Strong phone contact handling skills and active listening


• Ability to work under pressure and meet deadlines


• Excellent communication and presentation skills


• Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

REQUIREMENTS:

• Excellent Farsi language, both oral and written. Fluent in English.


• Effectively managing the company chats, E-mails and calls


• Identifying and assessing customer’s needs to achieve satisfaction


• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal


• Offer support to the lead/client within the specified time frame


• Updating CRM and keeping records of all communications and action taken


• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks


• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction


• Work independently and in teams


• Follow standard processes and procedures.

BENEFITS:

• Remuneration according to qualifications and experience


• Medical Insurance Scheme


• Provident Fund


• 13th Salary


• Company’s Group Discount Scheme


• Inhouse fitness room with classes offered


• Modern working space at a central and convenient location of Limassol close to the highway


• Friendly multinational environment


• Opportunities for professional learning and growth