Join a Global Professional Services Leader as a Customer Support Specialist

This is your opportunity to work for a global professional services company with over 700,000 employees, serving clients in more than 120 countries. As a pioneer in consulting, technology, and outsourcing, this organisation empowers its team members to innovate with purpose and excel in their careers. The journey here offers unparalleled growth, impact, and fulfilment within a company that drives change and delivers transformational solutions to leading organisations.

Position: Customer Support Specialist (Social Media)
Location: Portugal
Employment Type: Full-time

Mission of the Role

Provide exceptional multi-channel support, helping business customers maximise the value of social media advertising solutions while resolving issues with professionalism and efficiency.

Key Responsibilities

Multi-Channel Support: Assist customers through live chat, email, and phone to ensure seamless support.
Advocate for Success: Demonstrate the value of multi-channel advertising solutions while maintaining high customer satisfaction ratings.
? Tool and Product Support: Help clients optimise their experience with advertising tools and products.
Problem Solving: Identify trends, address challenges, and resolve issues for multiple business customers.
? Client Advocacy: Exceed expectations and advocate for the organisation by consistently delivering outstanding service.

Candidate Profile

Fluent in Greek and proficient in English (mandatory).
Experience with online advertising, social media products, and longtail segment services is highly desirable.
Knowledge of web domains and shopping platforms is a plus.
Exceptional Communication Skills: Strong email writing, grammar, and customer interaction capabilities.
Education: Completion of compulsory education is required.

Requirements

? Valid work permit for Portugal (mandatory).
? Interest in marketing, social media, or data analytics.
? Ability to think critically, adapt quickly, and learn continuously in a fast-paced environment.
? Professional customer service mindset with a passion for enhancing client experiences.
? Proven problem-solving, multitasking, and attention-to-detail skills.

Why Join?

Work for one of the world’s most innovative and successful companies.
Be part of a dynamic, supportive, and fast-paced global team.
Develop your skills and grow in a company that leads in consulting and technology.

Are you ready to make an impact? Apply now and join a team that empowers you to innovate and excel!

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