Join a leading multinational tech company and support premium members of one of the world's most popular streaming platforms. If you're customer-focused, tech-savvy, and eager to work in sunny Portugal — this is your opportunity!

Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time
Industry: Technology | Streaming Services
Languages: Dutch (C1+) & English (B2+)
Compensation: Base salary + bonuses + relocation support

Responsibilities:

Communicate with users via phone, email, and chat

? Troubleshoot issues and provide clear, helpful solutions

Resolve inquiries efficiently within set timelines

Escalate complex cases when needed to other departments

Document actions and categorize bugs or technical issues

Collaborate with teammates to ensure customer satisfaction

Maintain and update relevant administrative forms

Requirements:

Native/fluent in Dutch (C1) and fluent in English (B2+)

Strong written and verbal communication skills

Ability to simplify complex or technical concepts

Resilient, solution-oriented, and calm under pressure

Team player who can also work independently

No previous contact center experience required

Offer Includes:

Competitive salary based on experience and performance

? Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation support & help finding accommodation

Rotational shifts from Mon–Sat (between 7AM–8PM)

A creative, friendly, and multicultural team

Tools and guidance to grow your career

Ready to be the voice behind a world-class streaming experience? Apply today and start your Lisbon adventure!

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