Hospitality Group with properties in key locations around the world
Company in expansion
Hospitality group with a growing portfolio, and in expansion internationally.
Reporting to the Chief Operations Officer, the Regional Director of Operations will be responsible for:
Manage and oversee all operational aspects of the Hotels in the Miami region, including front office, housekeeping, food & beverage, maintenance, and guest services.
Develop, implement, and monitor operating procedures to ensure efficiency, consistency, and exceptional guest satisfaction.
Lead and supervise hotel managers to ensure operational standards are met across all departments.
Work closely with the finance team to drive profitability through cost control, revenue optimisation, and budget management.
Monitor and analyse key performance indicators (KPIs), guest feedback, and financial results to ensure the hotel meets or exceeds revenue and profit goals.
Develop strategies to increase RevPAR (Revenue per Available Room) and enhance operational efficiencies.
Lead, mentor, and motivate a high-performing team of hotel managers and staff.
Foster a positive work culture and ensure effective communication across all levels of the organisation.
Implement training and development programs to enhance staff skills and knowledge, promoting a culture of continuous improvement.
Ensure the highest level of guest satisfaction through the consistent delivery of quality services and the resolution of guest concerns.
Actively seek and implement guest feedback to enhance the guest experience and maintain brand standards.
Ensure compliance with all local, state, and federal regulations, including health, safety, and labour laws.
Oversee hotel safety standards, including guest security and staff protocols.
Maintain brand quality standards across all hotel functions, ensuring that the property meets company guidelines.
Partner with the Sales and Marketing teams to execute regional promotional strategies, attract new guests, and maintain high occupancy levels.
Participate in local industry events and initiatives to represent the company and expand the brand presence.
Competitive salary and performance-based incentives.
Opportunities for career growth and professional development within a rapidly expanding company.
A vibrant, collaborative, and innovative work culture.
Requisitos mínimos
Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).
8+ years of experience in hotel operations, with at least 5 years in a senior management role.
Highly valuable the knowledge of Miami's hospitality market and trends.
Proven ability to manage multiple properties in a dynamic environment.
Exceptional financial acumen, with experience in budgeting, forecasting, and cost control.
Excellent leadership, communication, and interpersonal skills.
Ability to thrive in a fast-paced, high-pressure environment while maintaining a focus on guest satisfaction.
