In collaboration, we are working with a BPO company looking to recruit a German-speaking Service Desk Agent to join their offices in Timi?oara, Romania.

Position: Service Desk Agent

Location: Timi?oara, Romania
Work Model: Hybrid (following successful completion of a 3-month training period)
Employment Type: Full-time

Duties and Responsibilities

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  Monitor and resolve system and application issues in a timely manner.


• Provide support through phone, email, and chat during rotating shifts.


• Perform basic troubleshooting and fault isolation to identify issues.


• Follow established procedures for routine system maintenance and updates.
  


• Assist with resolving user inquiries and help desk-related concerns.


• Collaborate with higher-level support teams for issue escalations and resolutions.


• Track and analyze help desk performance metrics.
  


• Troubleshoot and resolve basic operating system and network-related issues.
  


• Configure and manage applications and handle network-related concerns.
  

Requirements

• 
  Fluent in German (B2 or above) and English (B2), both written and spoken.


• Ability to understand and meet customer needs while aligning with business objectives.


• Strong problem-analysis skills and ability to break down and organize complex situations.


• 
  Proficiency in MS Office Suite and basic understanding of network concepts.
  


• High attention to detail and accuracy.
  


• Strong problem-solving and critical thinking abilities.
  


• Ability to address diverse stakeholder needs and negotiate effective solutions.


• 
  Collaborative and team-oriented approach to achieving goals.


• 
  Technical background preferred, particularly in telecommunications.
  


• 
  0-2 years of experience in customer support or service roles.


• Familiarity with network management tools (e.g., NMS, OSS) is a plus.


• Comfortable working in fast-paced, customer-facing environments.
  


• Quick to learn new technologies and adapt to evolving tools and systems.

Offer

• 
  Working schedule: Hybrid, Monday to Friday, 9 AM - 5:30 PM


• 
  Dynamic and creative team with a positive and friendly atmosphere


• 
  Guidance and tools to reach career potential


• 
  Warm team environment and fun team events


• 
  Meal allowance and transportation reimbursement
  


• 
  Vacation bonus and fitness/wellness reimbursement
  


• 
  Gift vouchers for Christmas and Easter


• Private health insurance

Join a thriving international team and advance your career in a dynamic and supportive work environment! Apply today!

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