Nuestro cliente es una organización de gran tamaño dentro del conocida por su enfoque en la innovación tecnológica. Su equipo trabaja en proyectos de alto impacto en un entorno profesional y estructurado.
· Manage the configuration and monitor the health of customer's security devices. You will do this by acting as the main escalation point attending client´s requests such as service requests, change requests or operational incidents in a timely manner.
· Follow vendors' roadmaps to best leverage the platform's new features, define the upgrade strategies for devices and ensure the proper roll out to customer
· Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 and 2 analysts
· Build up and maintain an in-depth knowledge of our products and services portfolio
· Periodical on-call duties for device management escalations
· Internal transversal interactions with various groups (Operational Analysts, Security Device Engineers, Integration Engineers, DevOps Engineers…)
El/la candidato/a seleccionado deberá cumplir los siguientes requisitos: