Join a leading global travel & tourism brand and help deliver excellent service experiences to customers across the world! As a Norwegian-speaking Customer Service Representative, you’ll be at the heart of providing reliable, professional, and friendly support.

Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension/permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Norwegian (C2) & English (B2+)
Compensation: Base salary + performance-based incentives

Responsibilities:

Handle customer interactions via phone, email, live chat, and social media

Provide accurate information and assistance in line with company policies

? Support users with product/service inquiries and basic technical troubleshooting

Accurately document case details in internal systems

Escalate unresolved issues to the appropriate teams when needed

Collaborate with colleagues and technical teams for case resolution

? Manage your queue of service tickets and prioritize effectively

Share feedback to improve service processes

Requirements:

Native/fluent in Norwegian (C2), fluent in English (B2 or higher)

Excellent communication skills across multiple channels

Basic understanding of customer service best practices

Problem-solving mindset and adaptability

Ability to quickly learn new tools and processes

Team-oriented with strong attention to detail and task management

Willing to work in a dynamic, evolving environment

Offer Includes:

Work with a leading global brand in the travel industry

Competitive base salary + performance bonuses

Career growth opportunities within the BPO industry

Supportive and collaborative team culture

Access to exclusive travel perks and discounts

And much more!

Excited to support travelers worldwide while growing your international career in sunny Lisbon? Apply now!

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