In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.

Position: Customer Experience Specialist
Location: Valencia, Spain
Employment Type: Full-Time

Your Role:

• Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.


• Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.


• Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.


• Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.

What You Bring:

• Native-level German and fluent English skills.


• Experience in customer service with a proactive, solution-oriented approach.


• Interest in tech innovations, including chatbot integrations.


• Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.

Perks to Look Forward To:

• Spanish language and mindfulness classes.


• Fun Friday evening drinks and fitness bootcamps.


• Growth in communication, innovation, and tech skills within a vibrant startup culture.


• International work environment in beautiful Valencia, with free breakfast and lunch at the office!

Join a diverse, dynamic team in one of Europe’s most stunning cities! #CustomerExperience #GermanJobs #Valencia