In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor - German in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide

Location: Barcelona, Spain

Employment type: permanent contract with 1-month probation period

DUTIES AND RESPONSIBILITIES:

• Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.


• Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.


• Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.


• Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.


• Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.


• Demonstrate a full understanding of our client and brand values.

REQUIREMENTS:

• Fluent level of both written & spoken German (native)
  


• Able to communicate clearly and effectively in written and spoken English.


• Experience in the customer service industry and ideally in a Contact Centre environment.


• Be patient and empathic as you'll be supporting a paratransit service.


• Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.


• Solution-oriented to provide the correct and best outcome for the customer.


• Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.


• Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

• OFFER:

• Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).


• Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).


• 24 holiday days per year on a full-time basis.


• Best-in-class people engagement activities and programs.


• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.


• Employee Assistance Program - Free, confidential, and impartial guidance and support.


• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.


• Option to sign up for Discounted Private Health Insurance.


• Referral Program: Refer a Friend and get a Referral bonus.


• Access to specialized LinkedIn training courses.


• Location: Barcelona, Spain.