Location: Barcelona (hybrid)

Schedule: Monday to Friday, 12:00-20:00 (no weekends)

Remote Work: Work from home most of the month and up to 15 days per year from any EU country

Are you passionate about customer service and the automotive industry? Do you enjoy helping others and providing exceptional support? If you never miss an F1 race and feel the adrenaline of motorsports as if your blood were fuel, this is the perfect opportunity for you.

Your Role

As a Customer Service Representative, you will be the key contact for our customers in the automotive sector.

Main Responsibilities:

Concierge Services: Offers personal assistance for clients, facilitating information, bookings, recommendations, and travel advice. Resolves claims, concerns, suggestions, or queries efficiently to ensure customer satisfaction.

Emergency Response: Handles accident-related situations by instantly contacting vehicle occupants and coordinating necessary actions, utilizing vehicle-transmitted data for prompt assistance.

Roadside Assistance: Provides comprehensive support during breakdowns or accidents. Diagnoses issues remotely, organizes repair services, and ensures client mobility by arranging alternative solutions such as replacement vehicles or accommodations.

Vehicle Tracking: Assists in locating stolen vehicles through GPS tracking and data collection, collaborating with authorities to recover the vehicle effectively.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requirements:
French C2 level and fluency in English and/or Spanish.
Customer service experience (preferred but not required).
Strong communication skills and customer-oriented mindset.
Wired internet connection (Ethernet) required for remote work.
Residency in Barcelona, with mandatory office presence up to 5 days per month