Daily Resource Management:Oversee daily resource allocation across projects, ensuring optimal deployment based on project needs, skills, and availability.
Servicenow Utilization for Resource Management:Use the Servicenow PPM (Project Portfolio Management) tool to manage and track resource assignments, monitor availability, and respond to configuration or functionality requests related to resource management.
Capacity Planning:Develop and maintain capacity plans within Servicenow to balance resource supply with demand, enabling accurate forecasting and minimizing resource shortages or bottlenecks.
Dashboard Creation:Create and maintain custom dashboards within Servicenow to provide stakeholders with real-time insights into resource allocation, utilization, and capacity.
Resource Optimization:Regularly assess and adjust resource assignments based on project priorities, skill requirements, and organizational constraints to maximize efficiency.
Monitoring and Reporting:Use Servicenow PPM to track resource KPIs, generate regular reports, and provide stakeholders with insights into resource allocation health and utilization rates.
Collaboration and Stakeholder Engagement:Work closely with project managers, department leads, and other stakeholders to understand resource needs, resolve allocation conflicts, and support consistent communication.
Governance and Compliance:Ensure all resource management practices adhere to governance standards and align with organizational policies and Servicenow capabilities.
Career progression.
Requisitos mínimos
Proven experience in resource management, with a focus on capacity planning, resource allocation, and operational efficiency.
Proficient with Servicenow PPM, with the ability to navigate, create dashboards, and handle configuration requests related to resource management.
Strong analytical skills to track and report on resource utilization using Servicenow data and KPIs.
Experience in balancing multiple resource requests and dynamically adjusting assignments based on business needs.
Ability to work across multiple projects and manage competing resource demands.
Strong organizational and multitasking abilities to manage day-to-day resource allocations effectively.
Excellent communication and collaboration skills for engaging with project teams and stakeholders.
