• International end client company
• Professional development

Innovative, leading Swiss based chemical specialty company.

• Lead and optimize global IT Service Desk operations.


• Take accountability for the delivery of complex global IT services, including consulting, projects, and maintenance.


• Strategically evaluate and continuously improve the service/product roadmap.


• Act as the primary escalation point, ensuring high-quality, customer-focused support.


• Coordinate with internal IT teams and vendors to resolve issues and enhance service delivery.


• Conduct macro-level incident analysis to identify trends and improvement opportunities.


• Develop and maintain effective relationships with all stakeholders, including regional and country IT leaders.


• Manage vendors, ensuring continuous improvements and service quality.


• Interpret customer satisfaction metrics (CSAT) to implement tangible improvements.


• Ensure all teams (internal and external) operate according to the same global guidelines.


• Support the resolution of major incidents, ensuring effective communication and timely solutions.


• Align Service Desk operations with business and IT strategies.


• Drive service quality initiatives that enhance the end-user experience.


• Stay current with industry best practices and emerging technologies in IT service management.

• Journey with the innovative, leading Swiss based chemical specialty company.


• Permanent employment contract.


• Great work environment in Sant Joan Despi and work from home office (2 days office / 3 home office).


• Opportunity to join global team of tech savvy professionals.


• Work in open and collaborative culture, respectful and committed to your professional development.


• Highest standard of equipment and technologies.


• Solid budget for your training and certification needs.


• Fully loaded benefits package.


• Transparent rules regarding your salary, rewards and recognitions.

• Bachelor's degree or equivalent in Information Management, Computer Science, IT or related field.


• Minimum 8 years of senior-level experience in IT service management.


• At least 3 to 5 years of experience leading IT projects and working in international environments.


• Strong knowledge of ITIL frameworks and best practices, with experience in IT project delivery and methodology


• Proficiency in service desk management tools and technologies and experience with KPI monitoring and SLA management.


• Proven ability in financial management and budget control.


• Strong vendor management skills, including contract negotiations and performance oversight.


• Analytical skills for interpreting service metrics and implementing improvements.


• Advanced verbal and written communication skills in English (required).