• Immediate Incorporation
• Indefinite Term Contract

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Middle Office Administrator - PageGroup SSC will be responsible for:

Position Purpose:

The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

This position within the Middle Office will focus on the Contract Management process. The timely and accurate creation of contracts and Candidate and Client Master data is the heart of the Middle Office operations.

Key Responsibilities:

Administrative tasks:

• Gather contract-related documentation from different stakeholders: client, candidates, sales, local finance & other teams


• Perform compliance checks on the information and documents received (relevance, validity, completeness, etc)


• Generate Client and Candidate contracts. Issue the contracts, have them signed and stored


• Create and maintain client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems


• If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.

Secondary tasks:

• May be in contact with Candidates and Customers to collect relevant information to create contracts in accurate and timely fashion


• Provide accurate and timely responses to internal and external customers queries & requests. A strong culture of ownership & accountability is desired


• Capture business needs for ad hoc reports


• Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency


• Support the project team to any migration related activities

PageGroup changes lives for People through Creating Opportunity to reach Potential. It's important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.

Offered for Middle Office Administrator - PageGroup SSC:

• Experience in a very multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

Required for Middle Office Administrator - PageGroup SSC:

• Educational background in Human Resources or Labor Relations is mandatory


• Ideally prior experience of:
  
  
  
  • working in shared service center environment
  
  
  • working in Administration, HR Services, Accounts Payables, Billing and/or Customer Service
  
  
  • collaborating effectively with international team/cross-team to deliver
  
  
  
  


• Fluency in Spanish and English. Any additional European language is a plus (Dutch, German, Portuguese or Italian)


• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent


• Excellent customer-focus & communication skills (written & verbal)


• Excellent organizational skills and ability to work under pressure & manage deadlines?


• Ability to work independently, take initiatives, continuous improvement mindset


• Ideally at ease with Excel