• O2C Collection Specialist MEA & FR (French speaker)|PageGroup SSC

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

As member of the Cash Collection Team:

• Contact and follow-up daily your customers by phone calls, e-mails or Whatsapp.


• Record the Collection activity and invoices statuses changes in the dedicated Collection tool


• Understand the whole Order To Cash (OTC) process for a better dispute management


• Understand the legal and contractual recruitment scope


• Coordinate with the Billing Teams to solve invoice related disputes


• Collaborate with the Sales Team in negotiations with customers


• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching


• Prepare the litigation file for Legal procedures


• Give and keep visibility to the Sales Team on their portfolio's Collection status through regular meetings


• Collaboration on one-off European or global projects (reporting, training, process improvement, etc)


• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts


• Scope: France - our main European market, and MEA - a complex market with high growth potential.

• Experience in a multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Fluent and professional French and English


• Dynamic, organized with a methodical approach


• Customer focus


• Good communication skills (spoken and written)


• Strong problem solving skills


• Proficient in Excel


• Good presentation skills


• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)


• Ability to work under pressure to attain company objectives and Cash Collection KPIs


• Desire to belong to and be an active member of a team


• Previous experience in the role is highly desirable