Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.
Incident & Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
User Communication & Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.
