At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Waiter/Waitress assistant to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.

This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.

Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

* Provide exceptional guest service: Greet guests warmly, take orders accurately, and serve food and beverages with professionalism and efficiency.
* Maintain a thorough knowledge of the menu: Be able to describe dishes and drinks in detail, and make recommendations to guests.
* Ensure a smooth and efficient service: Coordinate with kitchen staff to ensure timely delivery of orders, and anticipate guest needs.
* Maintain a clean and organized dining area: Set and clear tables, and ensure the restaurant is presented to the highest standards.
* Handle guest inquiries and complaints: Address guest concerns promptly and professionally, and escalate issues to management when necessary.
* Process payments accurately: Handle cash and card transactions with precision and integrity.
* Collaborate with team members: Work effectively with other staff to ensure a seamless and enjoyable dining experience for guests.
* Adhere to all health and safety regulations: Maintain a clean and sanitary work environment.


CANDIDATE REQUIREMENTS

* Previous experience in a similar role.
* Excellent communication and interpersonal skills: Ability to build rapport with guests and colleagues, and communicate effectively.
* Strong customer service orientation: A genuine passion for providing exceptional service and creating memorable experiences.
* Ability to work in a fast-paced environment: Ability to handle multiple tasks simultaneously and maintain composure under pressure.
* Knowledge of food and beverage service: Familiarity with different cuisines and beverage options.
* Availability and flexibility to work rotating shifts, including weekends and holidays.
* Fluency in English and Spanish: Proficiency in both languages is essential, with additional languages highly desirable.
* Previous Pre-Opening experience is a plus.


Behavioural Competencies

* Exceptional customer service orientation: Ability to anticipate guest needs and exceed expectations, creating memorable experiences.
* Adaptability and resilience: Ability to thrive in a dynamic environment, adapting to changing priorities.
* Teamwork and collaboration: Ability to work effectively with others to achieve common goals.


Technical Skills and Knowledge

* Superior communication and customer service skills, with a focus on building rapport and exceeding guest expectations.
* Proficient cash handling and payment management skills, ensuring accuracy and security.
* Advanced language proficiency, with fluency in English and Spanish, and proficiency in additional languages highly desirable.
* Knowledge of food and beverage service standards.
* Ability to use POS systems.


En OKU, creemos en ofrecer experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Estamos buscando Ayudante de camarero/a para unirse a nosotros en la apertura de OKU Andalusia, nuestro nuevo resort de cinco estrellas en la Costa del Sol, a pocos minutos de Sotogrande.

Esta es una oportunidad única para formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado.

OKU Andalusia, que abrirá este verano, es un impresionante refugio junto a la playa que fusiona un diseño contemporáneo, una oferta gastronómica inmersiva y un ambiente social vibrante. Como parte de este emocionante proyecto, formarás parte de un equipo dinámico y colaborativo que celebra la iniciativa, la creatividad y la excelencia, ofreciendo amplias oportunidades de crecimiento dentro de una marca que está dando forma al futuro de la hospitalidad de lujo.

ACERCA DE OKU

‘OKU’ proviene del concepto arquitectónico y espiritual japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado cuidadosamente creados para el viajero moderno. Los espacios diseñados meticulosamente se conciben con el lujo descalzo, las conexiones locales y el slow living como principios fundamentales.

OKU Hotels tiene su sede en Londres, con propiedades operando actualmente en Ibiza y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, España y las Maldivas. OKU tiene como objetivo ser propietario y/o operar una colección de más de diez propiedades exclusivas en nuevos y cautivadores destinos de todo el mundo en los próximos cinco años.

RESPONSABILIDADES DEL PUESTO

* Proporcionar un servicio excepcional al cliente: Saludar a los clientes cordialmente, tomar pedidos con precisión y servir alimentos y bebidas con profesionalidad y eficiencia.
* Mantener un conocimiento profundo del menú: Ser capaz de describir los platos y bebidas en detalle y hacer recomendaciones a los clientes.
* Garantizar un servicio fluido y eficiente: Coordinar con el personal de cocina para asegurar la entrega oportuna de los pedidos y anticipar las necesidades de los clientes.
* Mantener un área de comedor limpia y organizada: Poner y quitar mesas y asegurar que el restaurante se presente con los más altos estándares.
* Gestionar consultas y quejas de los clientes: Abordar las preocupaciones de los clientes de manera rápida y profesional, y escalar los problemas a la dirección cuando sea necesario.
* Procesar pagos con precisión: Manejar transacciones en efectivo y con tarjeta con precisión e integridad.
* Colaborar con los miembros del equipo: Trabajar eficazmente con otro personal para garantizar una experiencia gastronómica fluida y agradable para los clientes.
* Cumplir con todas las normas de salud y seguridad: Mantener un entorno de trabajo limpio y sanitario.


REQUISITOS DEL CANDIDATO/A

* Experiencia previa en un puesto simila