We are seeking for a Groups and MICE Executive join our team in Palma de Mallorca. As a Groups and MICE Executive you will will design personalized itineraries, coordinate with local suppliers, and oversee event execution to ensure customer satisfaction. You will also manage client relationships, and ensure budget compliance by negotiating with suppliers.

Responsibilities:

• Event Planning and Coordination:
  
  • Design and manage personalized itineraries for groups and corporate events.
  
  
  • Coordinate with local suppliers (hotels, transportation, venues, etc.).
  
  
  • Oversee the execution of events, ensuring customer satisfaction.
  
  
  • Manage logistics and schedules for events and groups.
  
  
  • Assist in the preparation and distribution of relevant materials (briefs, itineraries, welcome kits, etc.).
  
  
  • Supervise the implementation of on-site services.
  
  
  • Maintain accurate records of services provided and associated expenses.
  
  
  • Prepare operational reports for the management team.
  
  

• Client Management:
  
  • Serve as the primary point of contact for domestic and international clients.
  
  
  • Provide advice and tailored solutions to meet client needs.
  
  
  • Follow up post-event to assess results and gather feedback.
  
  
  • Monitor activities in real-time to identify and resolve unforeseen issues.
  
  
  • Provide immediate support to the client during the event.
  
  

• Budgets and Negotiation:
  
  • Prepare detailed and competitive commercial proposals.
  
  
  • Negotiate rates and terms with suppliers to maximize return on investment.
  
  
  • Coordinate bookings and confirmations with suppliers.
  
  
  • Conduct inspections and quality checks at locations and services.
  
  

• Compliance with Standards and Administrative Support:
  
  • Ensure that events and services meet the company’s quality standards.
  
  
  • Update and prepare proposals and presentations for clients and trade shows.
  
  
  • Monitor industry trends to implement best practices.
  
  
  • Generate activity reports.
  
  
  • Keep the client, event, and supplier databases up to date.
  
  

• 
  
  • Bachelor’s degree in Tourism, Business Administration, Public Relations, Events, or a similar field.
  
  
  • Minimum of 5 years of experience in coordination, logistics, event organization, or similar roles in group tourism.
  
  
  • Proficiency in English, with French as a plus.
  
  
  • Proficiency in technological tools such as management software, reservation systems, PowerPoint, Excel, Outlook, Microsoft 365, etc.
  
  
  • Excellent communication and negotiation skills.
  
  
  • Strong organizational skills, attention to detail, and problem-solving abilities.
  
  
  • Client-oriented, proactive, and able to work under pressure.