DESCRIPTION

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking a dynamic and service-oriented Assistant Front Office Manager to join us at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.

This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.

OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As an Assistant Front Office Manager, you will be the frontline leader, ensuring that every guest receives an exceptional welcome and farewell, and that their stay is flawless.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections, and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

* Oversee and direct daily front desk operations: Ensure smooth and efficient service, maintaining high-quality standards across all shifts, and supporting the Front Office Manager in strategic planning.
* Lead, mentor, and develop the front desk team: Provide continuous training, feedback, and support, fostering a culture of excellence and teamwork. Assist in performance evaluations and career development.
* Optimize check-in and check-out processes: Streamline procedures for efficiency and accuracy, ensuring a seamless and personalized experience for all guests, and proactively addressing potential bottlenecks.
* Proactively manage guest relations: Handle complex inquiries and complaints with professionalism and diplomacy, empowering the team to exceed guest expectations and resolve issues effectively.
* Ensure compliance with hotel policies and standards: Monitor adherence to procedures related to reservations, billing, and guest services, ensuring consistency and accuracy, and supporting the Front Office Manager in the implementation of new policies.
* Foster interdepartmental collaboration: Build strong relationships with other departments, facilitating effective communication and coordination to enhance the overall guest experience, and acting as a liaison when needed.
* Oversee financial transactions: Ensure accurate cash handling and payment processing, maintaining security and accountability, and supporting the Front Office Manager with financial reporting.
* Generate and analyze front desk reports: Prepare and review daily, weekly, and monthly reports, identifying trends and opportunities for improvement, and assisting the Front Office Manager with data-driven decision making.


CANDIDATE REQUIREMENTS

* Extensive experience in hotel front desk operations: Proven track record in a supervisory or management role within a luxury hotel environment, demonstrating a deep understanding of front office procedures and best practices.
* Exceptional communication and interpersonal skills: Ability to build rapport with guests and colleagues, communicate effectively, and resolve conflicts professionally.
* Advanced knowledge of hotel management systems (PMS): Proficiency in PMS software, preferably Opera Cloud, and ability to leverage technology to enhance operational efficiency.
* Availability and flexibility to work rotating shifts, including weekends and holidays, and to adapt to changes in scheduling according to the hotel's needs.
* Strong leadership and team management skills: Ability to motivate, train, and develop a high-performing team, fostering a positive and collaborative work environment.
* Excellent organizational and problem-solving skills: Ability to manage multiple priorities, maintain attention to detail, and thrive in a fast-paced environment.
* Fluency in English and Spanish: Proficiency in both languages is essential, with additional languages highly desirable for interacting with a diverse clientele.


BEHAVIOURAL COMPETENCIES

* Strategic leadership and decision-making: Ability to contribute to strategic planning and make informed decisions that benefit the hotel and its guests.
* Exceptional customer service orientation: Ability to anticipate guest needs and exceed expectations, creating memorable experiences.
* Advanced problem-solving and conflict resolution skills: Ability to handle complex situations with tact and diplomacy, finding effective solutions.
* Adaptability and resilience: Ability to thrive in a dynamic environment, adapting to changing priorities and maintaining composure under pressure.
* Impeccable professionalism and brand representation: Ability to uphold the OKU brand standards and represent the hotel with elegance and integrity.


TECHNICAL SKILLS AND KNOWLEDGE

* Expert knowledge of front desk procedures and hotel management systems (PMS), particularly Opera Cloud.
* Superior communication and customer service skills, with a focus on building rapport and exceeding guest expectations.
* Proficient cash handling and payment management skills, ensuring accuracy and security.
* Advanced language proficiency, with fluency in English and Spanish, and proficiency in additional languages highly desirable.
* Proven leadership and team management skills, with the ability to inspire and motivate a team to achieve excellence.
* Strong analytical skills to create and interpret reports.


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DESCRIPCIÓN

En OKU, creemos en crear experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Nos comprometemos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de la hospitalidad excepcional. Buscamos un/a Segundo/a Jefe/a de Recepción dinámico y orientado al servicio para unirse a nosotros en OKU Ibiza, nuestro resort de cinco estrellas que redefine el lujo relajado en la isla.

Esta es una oportunidad única de formar parte de una marca de estilo de vida galardonada y en rápida expansión que está redefiniendo la hospitalidad moderna con su ética de lujo relajado. Ofrecemos un paquete de remuneración y beneficios acorde a tu perfil, junto con opciones de alojamiento disponibles para asegurar una experiencia fluida y gratificante como parte de nuestro equipo.

OKU Ibiza es un refugio impresionante que combina diseño contemporáneo, gastronomía inmersiva y un ambiente social vibrante. Como Segundo/a Jefe/a de Recepción del Hotel, serás el líder de primera línea, asegurando que cada huésped reciba una bienvenida y una despedida excepcionales, y que su estancia sea impecable.

ACERCA DE OKU

‘OKU’ se deriva del concepto espiritual y arquitectónico japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado y cu