Asaja Empleo. Ofertas de trabajo

Support Analyst First Line Agent (with German)

Grupo Crit
Las Palmas de GC, Las Palmas
Anunciado el 8 de julio
Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
Salario sin especificar
Estudios mínimos
Educación Secundaria Obligatoria
Nivel
Empleado/a
Número de vacantes
2
Descripción del empleo
Responsibilities





Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.


Identify, evaluate and prioritize customer problems and complaints.

Analyze customer problems and formulate plans of resolution.

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.


Evaluate new services, processes and technologies introduced at the helpdesk.


Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements


Work with departmental staff to promote, develop, and maintain strong customer service values.


Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos mínimos
Mandatory languages: German


Basic PC Skills


Good communication skills


Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)


Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation


Basic understanding of the principles, theories, and practices of group dynamics and/or team development


Basic Business Development:, Results Focused, Initiative


Customer-oriented


Experience: No specific experience is required (initial training)

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