Fluency in English is a must (French very desirable)|At least 8 years of experience in an Advertising Agency
Leading multinational agency.
Client Management Responsibilities
Immerse yourself in the client's brand and offering
Ensure clients understand agreed workflows and manage them through the process
Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Build strong day-to-day relationships with all clients and agency stakeholders - communication is key
Connect with key stakeholders regularly - co-ordinate review, business meetings - to secure trust & transparency
Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience
Project Management Responsibilities
Co-ordinate and make sure projects are updated between all relevant parties - internal and external (Clients and Agencies) - this may be done together with the PMs
Consistently deliver against all contractual obligations include SLAs and KPIs
Ensure clear division of responsibility for appropriate files at each stage of the project
Where producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
Collate any information needed for input to client reports and presentations Ensure that schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager - this may be done with PMs
Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
Manage the internal platform to secure the flow through it
Keep line managers updated on status of projects and keep a detailed status of projects directly with the Project Manager if any
Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
Manage, monitor and update all timelines and set realistic expectations with clients
Monitor internal workflows, identify areas for improvement and make recommendations
Business Development Opportunities
Strive to always improve client and stakeholder relationship
Proactively seek and identify new revenue opportunities in existing clients or prospects and inform BD
Support BD in developing proposals for any new revenue opportunities
Quality Control Responsibilities
Highlight and escalate quality control issues
Act as a brand/QC guardian - ensure brand guidelines/QC checklists and procedures are followed
Financial Responsibilities
Ensure full compliance with all financial procedures and policies
Ensure all estimates are approved by BD
Budgeting and forecasting process
Financial reporting and smooth running of the finance function being connected with finance department.
Help develop initiatives to maximize profitability
Career opportunities
2 days home office
Requisitos mínimos
At least 8 years of experience in an Advertising Agency is a must.
Content production knowledge is very desirable.
Fluency in English is a must, French very desirable.
Experience managing international clients in multiple markets with multiple stakeholders
Experience working in digital and broadcast production / Creative agency background
Strong time management/prioritisation/project management skills
Can do attitude and an ability to work under pressure
Strong interpersonal and communication skills
Strong numeracy skills
Experience of budgeting and forecasting
Highly organised, detail oriented, client focused and proactive
Excellent team player/networker
Strong Microsoft literacy, including: Sharepoint, One Drive, Word, Excel, PowerPoint/Keynote
