Are you passionate about helping clients achieve success and motivated to work in an innovative, global environment? This is your opportunity!

We are looking for a proactive and customer-oriented Account Manager to lead onboarding and account management within the Customer Success team for a global professional services firm specializing in digital marketing and consulting.

You will be responsible for guiding new clients through the onboarding process and managing a portfolio of accounts, ensuring their satisfaction and growth on the platform.

Your responsibilities:

Guide clients through the onboarding process and educate them on how to use the platform.
Develop personalized plans and resolve obstacles for a successful onboarding.
Manage strategic relationships with clients, identifying growth opportunities.
Collaborate with internal teams to improve processes and resources.
Analyze data and generate recommendations for client retention and satisfaction.

What are we looking for?

- At least 2 years of experience in Customer Success, Onboarding, or Account Management.
- Fluent English (mandatory).
- Ability to explain complex concepts clearly and simply.
- Proactivity, organization, and results-oriented mindset.
- Experience with CRM tools and data platforms.
- Willingness to learn and grow in a global environment.