About us

RavenPack is the leading big data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

About the Role

We are seeking a dynamic and experienced Accounts Receivable Manager to oversee and optimize the revenue cycle and billing operations of our organization. The ideal candidate will have a solid background in finance and accounting, exceptional analytical skills, and proven experience in managing billing processes and revenue operations. This role is vital to ensuring accurate revenue recognition, efficient billing processes, and maintaining strong customer relationships. European Union legal working status is required.

Responsibilities

• Lead process creation and automation of Billing and Collection tools including: SAP, Subscription Management System, Salesforce, Cloud Marketplaces, in-house dev tools




• Collaborate cross-functionally with teams such as GTM Operations, product management & engineering, and IT to identify areas for enhancing the customer experience and streamline Order-to-Cash processes




• Implement and maintain customer onboarding procedures including customer records and structure, new customer data templates, review contracts for billing terms, credit policies, and fulfilling customer onboarding requests




• Develop and implement policies and procedures to scale with the business




• Develop and implement credit policies and procedures to manage credit risk effectively




• Review new subscriptions / customers for proper revenue recognition & billing configuration




• Monitor and update existing customers based on upgrades, downgrades or amendments to contracts




• Responsible for all billing, accounts receivable, and collections reporting including communication with customers, sales team members, executives, and other stakeholders




• Oversee complete Month end close journal entries, reconciliations, cash forecasts, and fluctuation analysis in the Order-to-Cash cycle




• Validation of monthly revenue and deferred revenue from usage based customers




• Develop and maintain key performance indicators (KPIs) related to billing operations, revenue collection, and customer billing




• Coordinate with the Tax team to ensure compliance with industry and regulatory standards




• Knowledge of sales-type taxes: US sales tax, VAT, withholding taxes




• Prepare related monthly/quarterly sales tax filings and quarterly nexus reviews




• Lead, mentor, and develop the billing and revenue operations team, fostering a collaborative and high-performance work environment.




• Conduct regular performance reviews and provide feedback to team members.




• Train team members on billing and revenue policies, procedures, and systems.

Requirements

• Bachelor Degree in Accounting, Finance or related field




• Minimum 5+ years of experience working in billing in a high-growth SaaS or Software environment




• Experience with specifically high volume, low dollar B2B business processes




• Excellent organizational abilities, attention to detail, strong written and oral communication skills




• Proven ability to work in a cross-functional, fast-paced environment and lead complex initiatives




• Proficiency in Salesforce, SAP (or similar ERP systems), .Subscription Management System, Microsoft Office (Excel) and Google Suite (sheets and docs)




• Fluency in English, both written and spoken, is required. Proficiency in Spanish is desirable.

What's in it for you?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.




• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.




• Continuous learning: We provide the support needed to grow within the team.




• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.




• Hybrid work arrangement




• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.




• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.