Are you a tech-savvy problem solver who enjoys providing high-quality customer support? Join our team as an IT Support Specialist, where you'll assist customers with technical issues, manage help desk tickets, and collaborate with top IT professionals!

Location: Remote (EU-based preferred)
Employment Type: Full-time
Remuneration: Competitive Salary + Benefits
Industry: IT Support | Help Desk | Technical Assistance

Key Responsibilities:

? Customer Support – First point of contact for technical assistance via phone & email
? Troubleshooting – Perform remote diagnostics & issue resolution
? Help Desk Ticketing – Track & resolve support requests efficiently
? System Management – Install & configure hardware, software, networks & peripherals
? Active Directory & Microsoft 365 Management – Administer user accounts, permissions & configurations
? Documentation – Maintain & update user guides & training materials
? Training & Mentorship – Coach & train junior Support Specialists
? Inventory Management – Maintain IT asset records in FreshService
? Vendor Collaboration – Engage with third-party providers for support & escalation
? Client Engagement – Schedule & manage client appointments & support sessions
? Continuous Learning – Follow the Microsoft training path & achieve certifications
? Team Collaboration – Participate in meetings & team activities

Ideal Profile & Requirements:

? Degree in Computer Science or IT (preferred)
? Experience with Windows & Mac operating systems
? Basic knowledge of Active Directory & Microsoft 365 environments
? 1+ years of experience in an IT Help Desk role
? 2+ years of experience in customer service
? Bilingual in French & English (Required)

What’s on Offer?

Exciting role with a global IT support team
Career development & training opportunities
Collaborative & dynamic work environment
Attractive salary & benefits

If you have a passion for helping customers & solving technical issues, apply now!

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