We’re partnering with a top-tier global travel and expense management company to hire an Italian-speaking B2B Travel Agent. If you have experience with GDS systems and a passion for providing exceptional client support—this is your chance to join a cutting-edge team!

Location: Remote from Portugal or Hybrid in Lisbon (your choice)
Employment Type: Full-time
Industry: Corporate Travel | Expense Management | B2B Services
Languages: Italian (C2) & English (C1+)
Compensation: Base salary

What You’ll Be Doing

Provide personalized support to business travelers

Solve platform and travel-related issues, from queries to emergencies

Stay updated on industry developments and tools

Build strong relationships across international teams

Share insights with the product and engineering teams for improvements

Consistently meet or exceed KPIs

What We’re Looking For

? Native/fluent in Italian, with strong English skills (C1 minimum)

Experience in customer support roles within travel/hospitality is ideal

Proficiency with GDS platforms (Sabre, Amadeus, Galileo, or Worldspan) is mandatory

Metrics- and performance-driven mindset

Excellent communication and writing skills

Team player who values feedback and collaboration

Comfortable with Gmail, Zendesk, Slack, Salesforce, and internal tools

Able to work rotating shifts between 07:00–22:00, Monday to Sunday

What You’ll Get

Competitive salary based on experience and performance

Remote-first role or hybrid flexibility—your choice

Comprehensive training and ongoing development

Excellent medical, dental, and vision coverage

Paid parental and bereavement leave

Subsidized commuter benefits

Mental health and wellness support

Connectivity stipend for your home office

A vibrant and collaborative work environment

Apply now and help redefine the future of business travel!

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