Our client, a trusted outsourcing solutions company, is expanding its customer service operations and looking to onboard a Spanish-speaking Customer Service Specialist in Alexandria. If you’re passionate about helping people, solving problems, and creating a positive customer experience, this is your chance to join a growing and dynamic team!

Location: Alexandria, Egypt (On-site)
Employment type: Local contract
Industry: Outsourcing / Customer Support
Languages: Spanish (B2+)
Compensation: Competitive local salary

Responsibilities

Provide top-tier support to customers via phone, email, or chat

Ensure each interaction leads to customer satisfaction and issue resolution

Communicate effectively while upholding company standards

Handle daily tasks with professionalism, empathy, and a can-do attitude

Collaborate with team members to resolve complex or escalated issues

? Requirements

Fluency in Spanish (C1 or higher), both spoken and written

Excellent communication and interpersonal skills

Strong multitasking and problem-solving capabilities

Prior experience in a customer service role is a plus

Bachelor’s degree in a related field preferred

Focused on providing high-quality customer experience and satisfaction

What’s in It for You

Competitive local compensation

Be part of an international, multicultural team

Opportunity to grow within the outsourcing and BPO industry

Onboarding and continuous training provided

? Work on-site in vibrant Alexandria with a motivated team

Ready to make a difference with every customer interaction? Apply now and join a team that values service excellence!

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